Privacy Policy
We take your privacy seriously around here
Last Updated: January 2024
Look, we get it - nobody actually enjoys reading these things. But your trust matters to us, so we've tried to keep this straightforward and honest about how we handle your information when you stay with us or visit our website.
When you book a room or interact with our services, we'll need some basic stuff from you. Nothing weird, just the usual details that help us make your stay comfortable and personalized.
We use what you share to make your experience better - from remembering that you prefer a higher floor to sending you confirmation emails. Our concierge team keeps notes on your preferences so we can anticipate what you might need next time.
We've invested in proper security measures - encrypted data storage, secure payment processing, and limited staff access. Your credit card info? That's handled through certified payment processors, not sitting on some spreadsheet somewhere.
We're not in the business of selling your data. That's not our thing. However, there are a few situations where we might need to share certain details:
Payment processors, booking systems, and other tools we use to run the hotel smoothly. They're all bound by strict confidentiality agreements.
If the law requires it, we'll comply. We're talking court orders or legitimate legal processes, not just random requests.
In the unlikely event we sell or merge the hotel, your info would transfer to the new owners under the same privacy commitments.
Access & Correction: Want to see what we have on file? Just ask. Think something's wrong? We'll fix it.
Marketing Opt-Out: Not interested in our newsletters? No hard feelings - there's an unsubscribe link in every email we send.
Data Deletion: You can request we delete your info, though we might need to keep some records for legal or accounting purposes.
Cookie Control: Your browser lets you control cookies. Just know that blocking some might affect how our site works for you.
Yeah, we use cookies - but not the delicious kind from our restaurant. These are small files that help our website remember you and work properly. They let us do things like keep you logged in and understand which pages are popular.
Essential Cookies: These keep the site functioning. Can't really turn them off without breaking things.
Analytics Cookies: Help us understand how people use our site so we can make it better.
Marketing Cookies: Used for advertising. You can opt out of these through your browser settings.
We're based in Canada and follow Canadian privacy laws (PIPEDA, specifically). If you're visiting from elsewhere, your information might be processed here. We take the same care with everyone's data regardless of where you're from, but it's worth knowing that Canadian privacy laws will apply.
Our services aren't directed at kids under 16. We don't knowingly collect information from children. If you're a parent and think we might have info about your child, get in touch and we'll sort it out quickly.
We'll update this policy from time to time as our practices evolve or laws change. When we make significant changes, we'll let you know via email or through a notice on our website. The date at the top shows when we last updated things.
Look, if something here doesn't sit right with you or you've got questions about how we handle your information, just reach out. We're real people and we'll give you straight answers.
Call us: (416) 555-0187
Email: reservations@onyxlorquinthar.info
Visit:
1247 King Street West
Toronto, ON M6K 1G2, Canada
This privacy policy applies to information collected through our website, during your stay, and through our various services including dining, spa, and concierge offerings.